Purchase and refund policy

Terms and conditions

1. Definitions

In these Terms and Conditions:

‘Services’ includes seminars, courses, dinner/ lunch, events, food concepts, catering, workshops/ corporate services, space rental and exhibiting here.

‘Products’ includes Artworks and design products.


2. General

2.1 These Terms and Conditions apply to any purchase of goods or services from ENTRETEMPO KITCHEN GALLERY, either through this website or any external sales services, including through our partners.

2.2 These Terms and Conditions may be amended periodically and you will be deemed to have accepted any amendments if you use the website after those amendments have been posted.

3. Contract and price

3.1 All prices are in Euros, unless otherwise indicated.

3.2 Discounted prices are only available to Members of ENTRETEMPO KITCHEN GALLERY.

3.3 Description of goods, services and prices may be subject to change or correction at any time without notice. Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete. If we discover an error, we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired.

3.4 By submitting an order you warrant that:

You are capable of entering into a legally binding contract with ENTRETEMPO KITCHEN GALLERY,
You are authorized and able to make payment via the method you have chosen,
The information you have provided is correct, and
Your purchase is not made for the purpose of commercial resale.


3.5 A contract for purchase is only formed once we have accepted an order by issuing a receipt number.

4. Payment method

Payment can be made with valid paypal or money transfer.

5. Delivery

5.1 Delivery will usually take place 2 to 5 working days after acceptance of an order. However sometimes goods or services can be temporarily or permanently unavailable. ENTRETEMPO KITCHEN GALLERY is not liable for any loss arising from delays in delivery or failure to deliver (although you may request a refund if you do not receive goods properly ordered: see section 6 below).

6. Refund/cancellation policy

6.1 Should you receive incorrect, damaged or faulty goods, please contact ENTRETEMPO KITCHEN GALLERY Shop within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund. We may require return to us of the goods with proof of purchase before auctioning an exchange, credit or refund request. We will be pleased to consider exchange, credit or refund for other reasons, but the decision whether to grant this will be at our discretion. Any refund will be made using your original payment method or another method at our discretion.

6.2 If you notify us in writing more than 15 days before a workshop, seminar, course, event, space rental or any other service, that you are unable to attend, you may choose to have a refund issued (minus a 15% cancellation fee for a seminar, course, etc) or nominate a replacement delegate to attend in your stead.

6.3 If you notify us in writing 7 days or less before a seminar, course, event or any other service you have ordered, that you are unable to attend, you may nominate a replacement delegate to attend in your stead. No refund will be issued.

6.4 To claim a refund, exchange, credit, or for further information please send an email to hello@entretempo-kitchen-gallery.com

7. Warranties and liabilities

7.1 ENTRETEMPO KITCHEN GALLERY excludes any condition or warranty, unless it is expressly set out in these Terms and Conditions or is by law incapable of exclusion, restriction or modification.

7.2 ENTRETEMPO KITCHEN GALLERY will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or any goods or services purchased, through this website.

8. Privacy

ENTRETEMPO KITCHEN GALLERY respects your privacy and the confidentiality and security of personal information provided by you to us.

9. Law

These Terms and Conditions are governed by ENTRETEMPO KITCHEN GALLERY. The parties irrevocably submit to the exclusive jurisdiction of the courts of Germany.